Privacy Policy
1. Can I return or exchange water after I purchased it?
Yes, you can return or exchange the water if you are not satisfied with our services or if there is a clear defect in the packaging or the water inside the carton.
2. When can I return the water after purchase?
You can return the water within one week from the time of purchase shown in the invoice, provided that it is returned in its original condition without use.
3. How do I return water after purchase?
Just contact us on the unified number 920033233, and you will be informed of all the return procedures.
4. How do I get a refund?
In the event that the return conditions apply, the amount will be delivered in the same way that the purchase was made:
- Cash payment: The amount will be returned immediately upon water delivery
- Credit card: The amount will be returned to the same card number within 14 working days
5. I returned the goods and the amount was not returned to my account after the mentioned period
Please check with your bank regarding the refund status.
6. Are there conditions for refund?
- The water must be in its original condition at the time of receipt
- Original purchase invoice or a copy thereof must be present
- No defect resulting from misuse or storage
- In case of obvious manufacturing defect: replacement or refund according to company policy
- Partial return possible for one invoice only in case of clear manufacturing defect
- Return without reason: entire products must be returned with delivery expenses deducted
7. I bought a product that had a discount or offer, can I return it?
Unfortunately, products purchased with a special offer or discount cannot be returned.
8. Is there a cost to be deducted from the amount of the goods?
Yes, the cost of shipping products from your location to the company is deducted, which is determined by the company according to its internal policy. You will be informed of the cost when you contact for return.